I am back with part two because my dear readers may live in another part of the world, or another part of Canada and so this tiny city of Penticton is unknown to them. I describe the city as having a lake on both the north and south sides. It is a quiet city where people enjoy walking night or day feeling safe. It is the kind of city where you smile often as you meet people you know or just recognize. It is my home.
All year round this is a city of visitors who come for special events. Wine festival weekends, jazz weekends, Elvis, Peach Festival – the list goes on. This weekend is the Peach City Beach Cruise (that link takes you for more information); a very special weekend where cars, especially old cars lovingly restored are on display along lakeside road. These cars are so clean, and so interesting. The owners love to get together, have a parade, and enjoy the Elvis impersonators.
I hope you enjoy a peak into a variety of scenes from my little spot on the globe.
I went back to this page (see LINK above) for the inspiration. I sometimes feel so tight and moving is not smooth. Stretching is so healthy for us.
I shared this page because YOU can do this and it will make you feel GOOD. Really GOOD. See what I mean. I’d love to hear from you and find out what a 5 minute supported stretch felt like for you.
The picture is a great example of how to do the shared pose for the first time supported with a blanket.
I think everyone should start the childs pose in the supported format if you have not been doing much stretching and feel tight. You CAN build from there.
Today I have nothing to complain about. The idea for this post came from a remark I heard on the radio. The complaint doesn’t matter, the attitude of the person and company who received the “complaint” does. On the radio the person who replied to the complaint thanked the “complainer” because his complaint notified him of a problem and resulted in a change. A change that improved the service this company provided; I believe it was a restaurant although that is insignificant.
This provoked my squeaky wheels that turn in my head. What a fabulous concept for business ~ Imagine if they had a sign on the wall that said “THANKS FOR COMPLAINING” or “WE WELCOME YOUR COMPLAINTS” .
What do business want? They want your business of course, and they want you to be a loyal customer. What makes a loyal customer?
Price? – Nope. You may buy because of price but does it inspire loyalty? As soon as someone else beats the price, you have lost that customer.
Service. Service. Service. You will drive a mile out of your way, pay more, and stand in line with a smile if you get good service and feel appreciated and recognized for spending your money anywhere.
I went for lunch today in a new restaurant today in Penticton. The owner is friendly, he is establishing his place in the stomachs of the locals for certain. He is friendly, and his little shop is a jewel. He also has a young lady helping him, and she hands out pita bread, halva, water etc and he apparently has given her full reign to treat his customers, and even visitors to his little restaurant generously, graciously and welcoming. How can he not be successful with service like that? The food was delicious too, yummy and spicy. mmmm.
On the other hand, about nine months ago I walked out of my way on my break to visit a new bakery/coffee shop that had handed out coupons for free coffee so that locals would venture out and check out his operation. I doubt he will succeed. Sadly he had gone out of his way to offer this invitation but then the experience in his shop he was not gracious. He actually questioned the size of my pal’s coffee cup over the possibility of granting a few ounces of extra coffee. If there was any chance of selling strudel, it was gone! My buddy and I have not returned.
What lesson have we learned?
#1 – If you have a business, you can win someone over as a loyal customer with these words “Thank you for complaining” followed by I want to make you happy.
#2 – Don’t be pennywise with your regular customers or new customers, the best advertising is a happy regular, and then you just save your advertising budget completely. Business are based on happy individuals, one at a time.
I’d love to hear your restaurant, or other business experience. Thank you for stopping by and giving me some of your day. I really appreciate that.
Sunset, or Sunrise? It doesn’t matter. I wish I was on board with my hands wrapped around a hot drink, fresh air on my cheeks and feeling like the luckiest person on earth.
When I get to Tofino – this man is going to get thanked for wonderful shots of light, bird, beast and everything in between. These pictures are provoking and inspiring.
If you are a fan of Tofino photography (the blog) then you already know that you see awesome photograph, especially sunsets, kayaks, eagles ( I just love eagles! ) but I reblogged this because I couldn’t BEAR not to!
English: WestJet 737-600 landing in Vancouver Intl Airport (Photo credit: Wikipedia)
You know what I like about travelling Westjet? It’s the attitude of the people who work there. They could do their job without smiling, and without telling the little jokes in the cabin. They could stand there and be blah also but they don’t. Check out the world’s coolest flight attendant.
I have yet to flown Westjet and not feel positive about the crew and the way I have been treated. You know it only takes one meal to spoil you for a restaurant? It’s true for airlines also!
~ Hey business owners! News flash – it is easier to keep customers happy when you have the chance then it is to convince customers to give you another chance.
So what responsibility does the consumer have? I definitely have an opinion here. Surprise eh? The consumer needs to be reasonable, calm, and provide feedback for both good and not so good service. Hey did you get the answers you wanted? Hey did the cashier offer to get help in the item you are really wanting? Was the soup cold? Let them know, they can’t fix it if you don’t let them know and they can’t recognize those service people who do their job well if we don’t tell them.
It’s going to be tough to figure out who is who with the cubs?
